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FAQ

Do I need to set up an account to place an order?


You can shop at TUINCH without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
  • Review past purchases
  • Save your address and card details so you can shop even quicker next time

Is my personal information kept private?


Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our privacy policy in full.

I've forgotten my password - What should I do?


To re-set your password, follow the 'Forgot your password?' instructions on the 'Sign in' page. Please note, for security reasons we are unable to send your old password via email.

 

What payment methods does Tuinch accept and is it safe to use my credit card online?


We accept Visa, MasterCard, American Express and Maestro. All payments are processed through a secure checkout system.

Which destinations does Tuinch ship to?


TUINCH delivers to 170 locations worldwide.

Do you ship to PO boxes and freight forwarding addresses?


Please note that we are unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses, which includes Aramex addresses.

How long does delivery take, and how much will it cost?


For information on delivery and shipping charges to your destination, view our shipping options.

Is my package insured and do I need to sign for my order? How much duties and taxes will I have to pay?


All your purchases are insured against theft and accidental damage whilst in transit from TUINCH to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.

Does Tuinch ship to multiple addresses?


We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

Can I change or amend my order once it has been placed?


Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

How can I track my order?


Once your order has been dispatched, you will receive an email containing your tracking number.

Does Tuinch have seasonal sales?


TUINCH offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.